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1. Eligibility for Returns

 

Due to the nature of medical supplies and devices:

•Unused, unopened, and undamaged items may be eligible for return.

•Certain items may be non-returnable, including but not limited to:

•Used or opened medical devices

•Personal-use items (e.g., cuffs, probes, accessories)

•Clearance or final-sale items

 

Returns must be requested within 7 days of delivery, unless otherwise stated.

 

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2. Return Authorization

•All returns require prior authorization.

•To request a return, contact us at support@priginamedicalsupplies.com with your order number and reason for return.

•Unauthorized returns may be refused.

 

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3. Refunds

•Approved refunds will be issued to the original payment method.

•Refunds are processed within 5–10 business days after the returned item is received and inspected.

•Original shipping fees are non-refundable, unless the return is due to our error.

 

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4. Exchanges & Replacements

•Defective or damaged items must be reported within 48 hours of delivery with photos.

•We will provide a replacement or refund, depending on product availability and the nature of the issue.

 

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5. Return Shipping

•Customers are responsible for return shipping costs unless the item is defective or incorrect.

•We recommend using a trackable shipping method. We are not responsible for lost return shipments.

 

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6. Cancellations

•Orders may be canceled before shipment.

•Once an order has shipped, it cannot be canceled and must follow the return process (if eligible).

 

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7. Non-Refundable Situations

 

Refunds will not be issued for:

•Improper use or misuse of products

•Damage caused by user error

•Delays caused by carriers or incorrect address information

 

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8. Contact Information

 

For questions regarding refunds or returns, please contact:

 

PriGina Medical Supplies LLC

📧 support@priginamedicalsupplies.com

🌐 www.priginamedicalsupplies.com